Big News: Alia Is Now Part of Dotdigital

To our valued clients and partners,

We’re excited to share that Alia has been acquired by Dotdigital. We want to assure you that everything you know and love about Alia is staying the same: our software, our team, and our unwavering commitment to customer service and success.

We will continue operating as an independent subsidiary of Dotdigital, so nothing changes for our team or yours. Here’s what that means:

Your integrations aren’t changing.

At no point will you need to switch ESPs or SMS providers to use your Alia popup. There’s no need to change the way you work; you can continue using your preferred tech stack without interruption.

Your customer service experience remains unchanged.

We built Alia on customer service, and we remain committed to delivering the very best. You can still expect lightning-fast response times, white-glove onboarding, and end-to-end management for fully-managed plans.

If you have a Slack channel with us, it will stay in place, and your CSM will remain the same.

Our team is staying in place.

The people who make Alia great aren’t going anywhere. Our founders and full team are still here to innovate, support, and deliver the exceptional service you’ve come to expect.

Your pricing and plan stay exactly the same.

We believe in transparency, especially when it comes to pricing. You’ll stay on the same plan at the same rate. No hidden fees, no restricted features, and no price increases. Pricing will continue to scale with your website traffic.

We’re continuing to build and innovate.

This is just the beginning. We’re determined to keep growing, and with the resources of a bigger company, we can accelerate our development and bring you even more advanced features. The sky's the limit.

We look forward to continuing our partnership and helping you reach new heights.

If you have questions or concerns, feel free to reach out to your CSM or contact us via live chat.

Thank you for being here!

Shaan from Alia